Frequently Asked Questions
FAQs
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Order
Return & Refund
Shipping & Delivery
General Questions
Business-to-Business (B2B)
How to order Bulk Purchase?
You can place bulk orders through our official Shopee store. We’ve selected Shopee’s bulk delivery courier service to deliver large orders directly to you. For any special requests or assistance with bulk orders, feel free to contact us directly!
Can I pick up from your store?
We’re sorry! Unfortunately, we don’t offer walk-in collection for orders at this time. Only delivery services are available to ensure a seamless and convenient experience.
When Will my Order be Shipped?
All orders are processed and shipped within 2 business days. Please note that orders placed after 2 PM on Fridays will be shipped the following Monday!
How do I check my order status?
You can track your order status using the provided tracking number. For deliveries near our factory, our team will personally contact you before delivering to your doorstep!
Can I place Refund or Exchange?
Unfortunately, we do not offer refunds or exchanges once an order is placed, as it is promptly processed by our internal team. We appreciate your understanding.
Can I modify or cancel my order?
Unfortunately, we do not offer modify or cancellation once an order is placed, as it is promptly processed by our internal team. We appreciate your understanding.
What payment methods are accepted?
We accept online banking, debit card, and credit card payments on our website. Cash on Delivery (COD) is available exclusively through our Shopee Official Store.
What should i do if my order is missing or something is wrong?
We’re so sorry to hear that! If there’s an issue with your order, please contact us at hello@klfc.com.my or WhatsApp us at +60106602889. Don’t forget to include your order number and details of the issue for a quicker resolution.
What is your return Policy?
Unfortunately, we do not offer return or cancellation once an order is placed, as it is promptly processed by our internal team. We appreciate your understanding.
Can I modify or cancel my order?
Unfortunately, we do not offer modify or cancellation once an order is placed, as it is promptly processed by our internal team. We appreciate your understanding.
Can I place a return or exchange?
Unfortunately, we do not offer refunds or exchanges once an order is placed, as it is promptly processed by our internal team. We appreciate your understanding.
How long it take to process a refund?
If there are any issues with your order, please contact us with your order number and details of the problem. Once the issue is verified, refunds will be processed within 3 working days.
What should i do if my order is missing or something is wrong?
We’re so sorry to hear that! If there’s an issue with your order, please contact us at hello@klfc.com.my or WhatsApp us at +60106602889. Don’t forget to include your order number and details of the issue for a quicker resolution.
When Will my Order be Shipped?
All orders are processed and shipped within 2 business days. Please note that orders placed after 2 PM on Fridays will be shipped the following Monday!
Does KLFC Ship Internationally?
Sorry, international shipping is not available at the moment.
Does KLFC Ship to East Malaysia?
Sorry, orders to East Malaysia can only be placed via our Lazada, Shopee, or Tiktok Official Stores. Our website currently only deliver to West Malaysia.
How do you ship frozen products?
For website orders, we collaborate with a cold chain logistics partner to deliver frozen goods packed in foam boxes for quality assurance. For Shopee orders, delivery is managed by Shopee Food drivers. Orders under RM40 are packed in plastic bags, while orders above RM40 are secured in foam boxes for added protection.
How much does shipping Fees Cost?
Shipping fees are determined by our courier partners. For frozen products, the standard shipping fee is RM20 per order, delivered by our cold chain logistics partner. For non-frozen products, we recommend purchasing through our official stores on Lazada, Shopee, or TikTok for lower shipping costs.
You may enjoy free shipping on orders above RM220!
Do you offer Cash On Delivery (COD) As Shipping Option?
At this moment, Cash on Delivery (COD) is available exclusively through our Shopee Official Store.
Are you hiring?
What Does KLFC Offer?
KLFC offers a wide range of products, including further processed items, ready-to-eat meals, sauces, flour, marinade premix powders, and seasonings, all designed to meet your culinary needs with quality and convenience.
Is KLFC Halal Certified?
Yes, we are Halal certified! All of our products are made in accordance with Halal standards, ensuring all products meet the highest quality and dietary requirements.
Is KLFC Products Organic?
Sorry, KLFC products are not organic. However, we focus on high-quality ingredients and ensure that all our products meet rigorous standards for safety and taste.
What are your business hour?
Our operating hours are Monday to Friday, 9 AM to 5 PM (GMT+8).
Where can I buy KLFC products?
KLFC products are available through wholesalers, retailers, supermarkets, and our distribution channels across Malaysia. Or, you can even purchase directly from our online channels, including Lazada, Shopee, TikTok, or website for your convenience！
Where Can I buy KLFC Products in Stores?
You can find KLFC products at major retailers such as Aeon, Checkers, Econsave, Sri Ternak, ST Rosyam Marty, NSK, Hero Market, and many more! If you're unsure, kindly WhatsApp us at +60106602889 to find out the nearest store to you.
Does KLFC offer internship opportunities?
Yes, we offer internship opportunities! However, we only accept internships with a minimum duration of 6 months. Please send your resume to hello@klfc.com.my, and our HR team will review it and get back to you if you're a great fit!
How do KLFC products compare to others?
KLFC stands out by using only real ingredients in all our products. We ensure that each product contains a minimum of 60% meat, guaranteeing a higher quality and more authentic taste compared to other brands.
Does KLFC products contain any allergens?
For detailed allergen information, you may visit our product page for more information.
Are KLFC products suitable for all dietary preferences?
KLFC offers a variety of meal options to cater to different dietary preferences, focusing on high-quality ingredients with no artificial additives. You may also view our product page for detailed allergen information.
Where can I get the ingredients and nutritional breakdown for each of your products?
For detailed ingredients and nutritional information, you may visit our product page for more information.
What Does KLFC Offer?
KLFC offers a wide range of products, including further processed items, ready-to-eat meals, sauces, flour, marinade premix powders, and seasonings, all designed to meet your culinary needs with quality and convenience.
Is KLFC Halal Certified?
Yes, we are Halal certified! All of our products are made in accordance with Halal standards, ensuring all products meet the highest quality and dietary requirements.
Where does KLFC Deliver?
We deliver to the Klang Valley daily. For outstation areas, we only deliver to our distributors. Kindly WhatsApp us at +60106602889., and we will connect you with the nearest distributor for your location!
How to become your reseller?
To become a reseller, kindly WhatsApp us at +60106602889 or leave your contact details here. Our customer service team will reach out to you and assign a dedicated sales representative to assist with the next steps.
Can KLFC supply to East Malaysia?
Yes, we do supply to East Malaysia. However, we deliver only to our distributors in the region. If you're interested in our products in East Malaysia, kindly WhatsApp us at +60106602889, and our sales representative will assist you with the next step.
How to become your Distributor?
Currently, we have a sufficient number of distributors in Malaysia. However, if you're still interested in our products, you may become our reseller. Kindly WhatsApp us at +60106602889 or leave your contact details here for more details on how to get started!
Can KLFC Supply to my Restaurants?
Yes, absolutely! We are not only supply to wholesalers, supermarkets, and retailers, but we also offer tailored solutions to F&B establishments. Whether you're running a restaurant, cafe, or other food services, we can provide high-quality ingredients and products to meet your needs efficiently.
What certifications does KLFC hold?
KLFC is Halal Certified, ISO 22000 certified, and holds the VHM certification.
Can KLFC products be exported overseas?
Unfortunately, only dry (non-frozen) products are available for export at this moment. For more details or specific inquiries, please contact us directly at hello@klfc@gmail.com
What additional services does KLFC offer?
In addition to our wide range of products, KLFC offers OEM and retail packaging solutions tailored to your specific needs. We provide high-quality, customized packaging options designed for different markets, ensuring your products stand out and meet industry standards.
Don't see your question above?
We’re available by WhatsApp, Monday to Friday, 9 AM to 5 PM (GMT+8)